Frequently Asked Questions (FAQ)

About Baltic Amber

Q: What is Baltic amber?

A: Baltic amber is fossilized tree resin from ancient forests that existed around 44 million years ago in the Baltic Sea region. It is prized for its natural beauty and purported healing properties.

Q: How can I verify the authenticity of Baltic amber?

A: Authentic Baltic amber can be tested using several methods, including the saltwater test (real amber floats), the smell test (real amber emits a pleasant resinous scent when heated), and the UV light test (real amber fluoresces under UV light). We provide certificates of authenticity with our products to guarantee their genuineness.

Q: What makes Baltic amber special compared to other types of amber?

A: Baltic amber contains a higher concentration of succinic acid, which is believed to contribute to its healing properties. This makes Baltic amber particularly valued in both jewelry and alternative medicine.

Product Information

Q: What types of products do you offer?

A: We offer a variety of Baltic amber products, including:

- Mala prayer beads: Handcrafted beads traditionally used for meditation and prayer.

- Mala bracelets: Wearable Mala beads for daily use.

- Natural amber pieces: Raw and polished amber pieces for collectors or DIY jewelry.

We have more products in our other shop www.kjamber.com/en

Q: Are your amber products handmade?

A: Yes, all of our amber beads are handcrafted to ensure quality and uniqueness. Each piece is carefully made to highlight the natural beauty of the amber.

Q: What sizes are available for Mala beads and bracelets?

A: Our Mala prayer beads and bracelets comes from 5mm to 9mm sizes to suit different preferences. Please refer to the product descriptions for specific measurements. Custom sizing is also available upon request.

Q: Do you offer custom designs or personalization?

A: Yes, we offer custom orders and personalized Baltic amber pieces. Whether you want a specific bead count for your Mala or a unique design for a bracelet, we can work with you to create a special piece. Please contact us with your specific requirements.

Healing Properties

Q: Do Baltic amber products really have healing properties?

A: Baltic amber is believed to have anti-inflammatory and analgesic properties due to the presence of succinic acid. While many people report positive effects, scientific evidence is limited, and results may vary. Personal experiences and traditional use often guide the belief in its benefits.

Q: How should I wear my Baltic amber jewelry for maximum benefits?

A: For potential therapeutic benefits, it's best to wear Baltic amber jewelry directly against the skin. This allows body heat to release small amounts of succinic acid, which can be absorbed through the skin. Consistent wear may help maximize the effects.

Q: Are there any scientific studies supporting the healing properties of Baltic amber?

A: While there are some studies and anecdotal reports suggesting the benefits of succinic acid, comprehensive scientific research is still needed.

Care and Maintenance

Q: How do I care for my Baltic amber jewelry?

A: Clean your Baltic amber jewelry with a soft cloth and warm water. Avoid using harsh chemicals or ultrasonic cleaners, as these can damage the amber. Store amber pieces away from direct sunlight and extreme temperatures to maintain their natural beauty.

Q: Can Baltic amber be worn in water?

A: It's best to remove Baltic amber jewelry before swimming or bathing, as prolonged exposure to water can weaken the string and dull the amber's shine. Additionally, exposure to chemicals in pools or hot tubs can damage the amber.

Q: What should I do if my amber jewelry breaks?

A: If your amber jewelry breaks, please contact us for repair options. We offer repair services for our products and will do our best to restore your piece to its original condition.

Shipping and Returns

Q: Do you ship internationally?

A: Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination. Please check our shipping policy for more details. We provide tracking information for all orders to ensure your purchase arrives safely.

Q: What is your return policy?

A: We accept returns within 30 days of purchase if you are not satisfied with your order. The product must be in its original condition and packaging. Please refer to our return policy for more information. Custom and personalized orders are non-refundable unless there is a defect or error on our part.

Q: How long does shipping take?

A: Shipping times vary based on your location and the shipping method selected. Typically, domestic orders take 1-3 business days, while international orders may take 7-21 business days. Expedited shipping options are available at an additional cost.

Orders and Payments

Q: What payment methods do you accept?

A: We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. All transactions are processed securely to protect your information.

Q: How can I track my order?

A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website. If you have any issues with tracking, please contact our customer service team for assistance.

Q: Can I cancel or change my order after it has been placed?

A: If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped. Once an order has been shipped, it cannot be canceled, but it can be returned in 30 days after receiving.

Q: Do you offer gift wrapping or special packaging?

A: Our packaging is very beautiful and ready to be gifted right away, so you don't need to worry about additional wrapping!

Contact Us

Q: How can I contact customer service?

A: You can reach our customer service team via email at info@balticambermala.com or through our contact form on the website. We are available Monday to Friday, 9 AM to 5 PM (local time). We strive to respond to all inquiries within 24 hours.

Q: Do you offer bulk discounts or wholesale options?

A: Yes, we offer bulk discounts and wholesale options for businesses and larger orders. Please contact us with your requirements, and we will provide you with pricing and additional information.

Q: Where are your products sourced from?

A: Our Baltic amber is ethically sourced from the Baltic Sea region. We work with trusted suppliers to ensure the highest quality and authenticity of our amber.

We hope this FAQ section helps answer your questions. If you need further assistance, please don't hesitate to contact us! Thank you for choosing our store for your Baltic amber needs.